Refund policy

Returns and Exchanges

We hope you love Classicapro.com instruments and equipments, but in case you are not 100% satisfied, we have made the return and exchange process very easy.

How long do I have to make a return ?

You can return your purchases for a refund of the purchase price or exchange it for another product within 15 days of receipt. Depending on product availability, items may be exchanged for another item of equal value.

Return shipping cost 

1. Products with manufacturing defects.

Please contact our service staff to start the return process. You will be provided with a prepaid shipping label.

2. Products without manufacturing defects.

You will be responsible for paying for your own shipping costs to return your item. Shipping costs are non-refundable.

 

Return Procedure

To initiate a return, please contact us at Contact@Classicapro.com with your order number. We will provide the return address and further instructions.

Return shipping costs are your responsibility, unless the item is defective or was sent in error.

 

Refunds

Once we receive and inspect your returned item, we will send you a confirmation email. If the return is approved, your refund will be issued to your original payment method within 5 to 10 business days.

If your refund is delayed, please check with your bank or card issuer.

 

Exchanges

We do not process automatic exchanges. If you would like a different item, please return the original and place a new order.

 

Returns are not allowed in the following situations

Items with signs of use, wear, damage, dents, scratches or without (if applicable) manuals, warranties, accessories, etc.

Items marked as non-returnable and gifts cannot be returned.

 

Contact

If you have any questions, feel free to contact us :  Contact@Classicapro.com

 

Important information

• Return address: Please don't send your return to the address shown on your package — this may not be our return address and can delay or affect how your return is processed.
• Condition of returned items: Items must be unused, in their original packaging, and not washed, damaged, or altered in any way. We cannot accept a return that doesn't meet this condition.
• Damaged or defective items: If you receive a damaged or defective item, please contact Contact@Classicapro.com within 48 hours of receipt so we can resolve it quickly. This reporting window is for faster customer service only — it does not remove any separate right you may have to dispute the charge with your card issuer or bank.
• Check before you send: Please check your return carefully before shipping it back. We are not responsible for the return of items that are not website.com products.